Frequently Asked Questions
Find answers to common questions about our printing services.
FAQ
What file formats do you accept for printing?
We accept PDF, AI, PSD, CDR, EPS, and high-resolution JPG/PNG files. For best results, we recommend PDF files with fonts outlined and images at 300 DPI resolution. If you need help with file preparation, our design team can assist you.
What are your turnaround times?
Production time depends on the product and specification. Check your selected product for its current production time, and allow separately for artwork review and delivery. If you have a fixed deadline, contact us before ordering so we can confirm the schedule.
Do you offer design services?
Yes! Our experienced in-house design team can help create stunning designs for all your printing needs. Whether you need a logo, business card design, brochure layout, or complete brand identity, we've got you covered. Design services are quoted based on project complexity.
What payment methods do you accept?
We accept bank transfers, card payments (Visa, Mastercard), and mobile money payments. For corporate clients, we also offer invoice-based payment terms. All online payments are processed securely through Paystack.
Do you deliver nationwide?
We deliver across Nigeria, with fees based on location. Free delivery is limited to eligible Lagos orders above the published threshold. Check the delivery options for your address before placing your order.
Can I pick up my order from your office?
Yes, pickup is available at our Lagos office. Simply select Pickup at checkout and we'll notify you via SMS and email when your order is ready for collection. Please bring your order confirmation when picking up.
What paper stocks and finishes are available?
We offer a wide range of paper stocks including art paper (115gsm - 300gsm), cardstock (250gsm - 400gsm), textured papers, and specialty stocks. Finish options include matte lamination, gloss lamination, soft-touch lamination, spot UV, and foil stamping.
Do you offer bulk discounts?
Yes, we offer competitive pricing on bulk orders. Volume discounts are automatically applied when you select higher quantities. For very large orders or ongoing printing needs, contact our sales team at contact@quikprint.ng for custom quotes.
What is your quality guarantee?
We stand behind our work. If there is any issue with print quality or an error on our part, we will reprint your order at no additional cost. Please report any issues within the claim window set out in our Return & Refund Policy.
Can I see a proof before printing?
Yes! We provide digital proofs for all orders before printing. You will receive an email with your proof for approval. For large or complex orders, we also offer physical samples at an additional cost.