Return & Refund Policy
Last updated: 7 May 2026. Governed by the laws of the Federal Republic of Nigeria. Every QuikPrint order is printed to your specification, so our policy is built around two things: protecting you when we get it wrong, and being clear about what is covered. Please read this before placing an order — by checking out, you agree to these terms.
What we cover
- Production error on our part — Wrong colours versus your approved proof, wrong quantity, wrong size, wrong material, wrong finishing, missing pieces, or items materially different from the order you confirmed. Notify us within 3 business days of delivery or pickup with a clear photo.
- Hidden defects discovered later — Some defects only show up during installation or use (for example, lamination peeling, ink rub-off, paper warping). Notify us as soon as you discover the issue and within 14 days of delivery. We will assess each case fairly.
What is not covered
- Customer artwork errors — Spelling, grammar, low-resolution images, layout decisions, wrong contact details, or design choices in artwork you upload or approve. We print exactly what you confirm.
- Colour variation within tolerance — Screens display in RGB; we print in CMYK. Some colour shift is normal and unavoidable. We aim for accurate reproduction but cannot guarantee an exact-colour match unless you commission a paid pre-press proof.
- Cut and trim variation — Industry-standard tolerance is up to 1.5mm. Keep important content at least 5mm from the trim edge.
- Anything that happens after the order leaves our facility — Once a clean, correctly-produced order is dispatched or handed over, transit damage, theft, loss, weather damage, courier delays, and any other delivery-side outcome are outside our cover. Custom print delivery in Nigeria is generally not insured by default; please ask us before ordering if you need a special delivery arrangement.
- Damage after delivery — Mishandling, installation issues, exposure to water or sun, or normal wear and tear.
- Wrong-address deliveries — If the address, phone or recipient name you provided is incorrect, redelivery is at your cost.
- Services already rendered — Design hours, file preparation, consultation, installation, delivery fees, and procurement are not refundable once performed (but see Cancellations below).
- Sale, promo or clearance items — Refundable only if we caused the defect, or where required by law.
Cancellations
You can cancel any time before production starts. To cancel, message us on WhatsApp +234 816 036 0655 with your order number — we will confirm whether production has begun.
- Production not started — Full refund within 5 business days. No fee.
- Production started — We will refund the portion not yet completed (for example: unused materials, unbooked print time). We will share an itemised breakdown on request. Once printing is complete, cancellation is not available.
How to make a claim
- Message us on WhatsApp +234 816 036 0655 or email contact@quikprint.ng. Include your order number (e.g. QP-2026-001234).
- Send clear photos or a short video showing the issue and a brief description of what is wrong.
- We respond within 2 business days. We assess each claim individually. Where we confirm a production error on our side, we will offer a remedy from the table below at our reasonable discretion.
- We do not accept physical returns of custom-printed items — we resolve from photo or video evidence. Return shipping and any transport you arrange are at your own cost and not reimbursable. Please do not ship items back unless we specifically request it in writing.
How remedies work
Where we confirm the issue was a production error on our side, we will offer one of the following — the choice of remedy is at our reasonable discretion based on the nature and scale of the issue:
Refund timelines where approved: Card payments 3 to 5 business days back to your card. Bank transfer up to 5 business days, subject to inter-bank settlement. Store credit available immediately. Refunds, where issued, cover the affected portion of the order value. Delivery fees are non-refundable except where we cancel before dispatch.
| Remedy | When we use it |
|---|---|
| Reprint or replacement at no extra cost | Default for confirmed production errors. Fastest path to a usable order. |
| Correction of the affected portion | Where only part of the order is affected. |
| Partial refund of the affected line items | Where reprint is not possible in the time you need. |
| Full refund | Where the entire order is unusable, time-critical (e.g. event past), and reprint is not reasonable. |
| Store credit | Offered as an alternative — we will not impose store credit if you reasonably want a cash refund. |
Delivery
We will help you track your order and chase the courier on your behalf where appropriate, but we cannot guarantee delivery outcomes. Delays caused by traffic, weather, road conditions, public holidays, security incidents, customs holds, strikes, or carrier operations are not within our control. Custom print delivery in Nigeria is generally not insured against transit damage or loss by default — please contact us before ordering if you need a special delivery arrangement for a high-value or sensitive job.
Chargebacks and payment disputes
If you initiate a chargeback or dispute through your card issuer or bank while a claim with us is open, your claim is paused until the dispute is resolved. Please reach us first — we resolve the great majority of issues within 2 business days, and chargeback disputes typically take 7 to 30 days.
Repeat or unsupported claims
We investigate each claim fairly. In rare cases of clearly unsupported, duplicate, or repeat patterns of claims that the evidence does not support, we may request additional verification before proceeding, and will give written reasons.
Your statutory rights
Nothing in this policy limits your rights under Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act. Where a product is defective, unsafe, materially different from your order, or not fit for the purpose clearly agreed with us, you may be entitled to a remedy regardless of the windows above. If you remain dissatisfied after our final response, you may contact the Federal Competition and Consumer Protection Commission at fccpc.gov.ng.
Authority and escalation
Refund decisions are made by our Customer Care Lead. Refunds above ₦100,000 require approval by the Operations Manager. If you would like a decision reviewed, ask for management review — we will respond within 7 business days.
Contact
- WhatsApp: +234 816 036 0655 (Mon-Fri 9am-5pm, Sat 10am-2pm)
- Email: contact@quikprint.ng
- Address: 164 Ikorodu Road, Onipanu, Shomolu, Lagos
Governing law: Federal Republic of Nigeria. Venue for unresolved disputes: courts of Lagos State. If any provision of this policy is held unenforceable, the remainder continues in force.